Toronto, Ontario, Canada

Mansoor Nathani

He/Him · Product & Migration Specialist @ Tucows

DNS, Linux web hosting, and migration specialist with a strong track record of leading technical transitions, supporting customers, and improving operational outcomes.

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About

I help customers and teams navigate complex domain, hosting, and email migrations with confidence. At Tucows (Exact Hosting), I coordinate post-acquisition migrations and provide higher-level support across contact channels. I am passionate about internet infrastructure, service reliability, and delivering practical solutions that keep people online.

Experience

Product & Migration Specialist — Exact Hosting, Tucows

Jul 2020 – Present

Coordinate domain, hosting, and email migrations after customer acquisition. Deliver advanced support and resolve escalated technical issues.

Team Manager, Hover — Tucows

Jul 2019 – Jul 2020

Oversaw support operations, coached and mentored agents, and collaborated across teams to improve service quality and brand outcomes.

Acting Team Manager, Hover & Exact Hosting — Tucows

Mar 2019 – Jul 2019

Supported both Hover and Exact Hosting teams during a transition period, aligning priorities, coverage, and service quality across business units.

Exact Hosting Team Lead — Tucows

Sep 2018 – Mar 2019

Led day-to-day support execution, assisted with escalations, and partnered with peers to improve team workflows and customer outcomes.

Exact Hosting Senior Customer Advisor — Tucows

Jan 2018 – Sep 2018

Handled complex hosting and domain support requests, providing advanced troubleshooting and dependable customer guidance.

Exact Hosting Customer Advisor — Tucows

Jan 2017 – Dec 2017

Delivered front-line support for hosting and email services, helping customers resolve technical issues quickly and effectively.

Residential Internet Technician — York University

Aug 2011 – Feb 2012

Troubleshot VLAN and IP assignments using internal monitoring tools, coordinated with infrastructure/network operations, and tracked issues with BMC Remedy.

Operations Analyst — IBM Global Services - Network Services

Apr 2008 – Apr 2010

Delivered tier-2 network support across Internet, LAN, and WAN environments while maintaining SLAs and escalating to tier-3 teams when needed.

Assistant Manager, Food Services — Canada’s Wonderland

Apr 2005 – Sep 2005

Supported daily operations, staffing, and service standards in a high-volume environment focused on fast, consistent guest experiences.

Selected Projects

Customer Migration Playbooks

Standardized migration workflows for domain, email, and hosting transitions to reduce friction and improve handoffs between teams.

Escalation Quality Improvements

Improved escalation outcomes by refining troubleshooting patterns, documentation, and cross-team communication for higher-level support.

Support Operations Coaching

Guided team members on customer-first service and technical ownership to support stronger response quality and consistency.

Core Skills

Let’s Connect

Open to connecting with professionals in hosting, internet infrastructure, and technical operations.

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